Return & Exchange Policy

At UVionART, we strive to ensure customer satisfaction with every purchase. However, if you are not completely satisfied with your order, please review our return and exchange guidelines below:

Return Window

Returns and exchanges are accepted within 30 days from the delivery date.

Return Shipping Responsibility

Buyers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance. Items lost during return transit are not eligible for refund.

Condition of Returned Items

Returned items must be in their original, unused, and undamaged condition. If the product shows signs of wear, damage, or alteration, a refund or exchange will not be granted.

Damaged or Defective Items

If your order arrives damaged, please contact us immediately at info@uvionart.com and include clear photos of the damage. In such cases, we will gladly offer an exchange or replacement.

Important: In case of visible shipping damage, you must request an official damage report (inspection document or damage certificate) from the courier at the time of delivery. Without this documentation, we may be unable to process your replacement request.

Non-Returnable Items

Custom-made, personalized, or discounted items may not be eligible for return unless they arrive damaged or defective.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7-10 business days.

If you have any questions or need assistance, feel free to contact us at info@uvionart.com.